Privacy Policy

Charge N Go Australia – Privacy Policy (Online)

Effective date: 19th December 2025 Month
Last updated: 19th December 2025 Month

1) About this Privacy Policy

Charge N Go Australia (“Charge N Go”, “we”, “us”, “our”) is committed to handling personal information in an open and transparent way in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). (OAIC)

This Privacy Policy explains:

what personal information we collect and hold
how we collect, use and disclose it
how you can access and correct your information
how to make a privacy complaint and how we handle it. (OAIC)

Entity details
Legal Name: Charge N Go Australia Pty Ltd
ABN: 35 656 295 171
Website: www.chargengo.au
Support email: support@chargengo.au
Privacy contact: support@chargengo.au

2) What personal information we collect

The types of personal information we may collect include:

Account details: name, email, phone number, password (encrypted/hashed), user ID
Billing and payment details: transaction references, payment status, billing address (note: card details are typically handled by our payment provider—see section 6)
Charging session data: charger ID, location/site, start/stop times, kWh delivered, cost, tariffs, RFID tag/identifier (if used), session logs
Device/app data: device identifiers, app version, IP address, diagnostics/crash logs
Location data (if enabled): approximate or precise location to help find chargers / navigation
Customer support and communications: messages, call notes, email correspondence
Business contacts (for site hosts/partners): name, role, business contact details, billing and settlement details.

We generally do not need to collect “sensitive information” (as defined in the Privacy Act). If we ever need to, we will only do so with your consent or where otherwise permitted by law. (OAIC)

3) How we collect personal information

We collect personal information:

when you create an account or use our website/app
when you start/stop a charge, use RFID access, or interact with a charger in our network
when you make a payment or receive a refund
when you contact support or communicate with us
from our partners and service providers involved in delivering the charging service (for example, payment providers, charging management platforms, roaming providers), where permitted.

Where it’s reasonable and lawful, you may have the option to interact with us anonymously or using a pseudonym (for example, general enquiries), but this won’t always be possible for charging, billing, or support. (OAIC)

4) Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

provide EV charging services (including authentication, charging operations, and account management)
process payments, refunds, chargebacks and fraud prevention
provide customer support and troubleshoot issues
operate, maintain and improve our website, app, chargers and services
comply with legal and regulatory obligations (including tax, accounting, and safety/compliance requirements)
send service messages (e.g., receipts, important service notices)
send marketing communications where permitted (see section 9).

We generally use and disclose personal information for the purpose it was collected (or a related purpose you would reasonably expect), unless you consent or we are otherwise permitted/required by law. (AustLII)

5) Who we disclose personal information to

We may disclose personal information to:

our contractors, staff and related entities (as needed to run our operations)
charging platform / network service providers (to operate chargers and manage sessions)
payment processors (to process transactions)
cloud hosting, data storage and IT providers
customer support tools (ticketing, email, phone systems)
analytics and website/app performance providers
site hosts / venue partners (usually in aggregated form; or in limited cases for operational, compliance or billing needs)
professional advisers (legal, accounting, insurers)
law enforcement or regulators where required or authorised by law.

We do not sell personal information.

6) Payments

Payments made through the Charge N Go app/website may be processed by third-party payment providers. We typically do not store full card numbers; instead, we may store payment tokens and transaction references returned by the payment provider.

7) Overseas disclosure of personal information

Some of our service providers (such as cloud hosting, analytics, customer support, or charging platform providers) may store or process data outside Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with Australian privacy requirements, as required by the APPs. (AustLII)

8) Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Controls may include access controls, encryption in transit, monitoring, and staff training.

We keep personal information only for as long as needed for the purposes described above, unless we are required or authorised by law to keep it longer (for example, record-keeping obligations).

9) Marketing and opt-out

We may send marketing communications about Charge N Go where permitted by law. You can opt out at any time by:

using the unsubscribe link in an email, or
contacting us using the details in section 12.

10) Cookies, analytics and tracking

Our website and app may use cookies, SDKs and similar technologies to operate, improve performance, and understand how users interact with our services.

Some third-party analytics/advertising tools (where used) may involve sharing identifiers (like IP address, device identifiers, or event data). We aim to implement tracking in a way that meets our privacy obligations and is consistent with OAIC guidance on online tracking/tracking pixels. (OAIC)

You can usually control cookies through your browser settings. App tracking controls may also be available through your device settings.

11) Accessing and correcting your personal information

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may need to verify your identity before actioning requests. (OAIC)

To request access or correction, contact us using section 12.

12) Privacy complaints

If you believe we have breached the APPs, you can lodge a complaint by contacting our Privacy Officer:

Privacy Officer
Email: Support@chargengo.au

Please include your name, contact details, and a description of your complaint. We will acknowledge receipt and investigate, and we will aim to respond in a reasonable timeframe. (OAIC)

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) to make a complaint. (OAIC)

13) Data breaches

We take data security seriously. Where we are required under the Notifiable Data Breaches (NDB) scheme, we will notify affected individuals and the OAIC of eligible data breaches. (OAIC)

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on our website/app. The “Last updated” date will be revised accordingly.

If you paste your legal entity name/ABN, support + privacy email, and whether you use Stripe, Braintree, etc., I can quickly swap the placeholders and tailor the “who we disclose to” section to match your exact stack (SaaSCharge, roaming, Xero, hosting, analytics).