Privacy Policy

Last updated: July 2026

Charge N Go Australia Pty Ltd (ABN 35 656 295 171, 'Charge N Go', 'we', 'us', 'our') is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we protect it, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Contact and enquiry details you provide through our website forms: name, email, phone, company/organisation, property or fleet details, and any message content.

Order and account details if you purchase through our online shop: name, billing and delivery address, email, phone, and payment information (processed securely by our payment providers — we do not store full card details).

Technical and usage information: IP address, browser/device type, pages visited, and referral source, collected automatically via cookies and analytics tools.

Information you provide when engaging us as an electrician partner, site host, or fleet/government client, including business registration and licensing details relevant to the partnership or project.

We use your personal information to respond to enquiries and provide free site assessments and quotes; process and fulfil orders placed through our online shop; design, install, and operate EV charging infrastructure for you, including ongoing account and billing management; communicate with you about your project, account, or order status; send you relevant updates, offers, or newsletters where you have opted in (you can unsubscribe at any time); improve our website and services; and meet our legal, accounting, and regulatory obligations, including in relation to government grant programs we participate in as an approved supplier.

We may share your information with payment processors (including Stripe, and buy-now-pay-later providers such as Afterpay/Zip) to process payments securely; delivery and logistics partners, to fulfil hardware orders; our CRM, email, and customer support platforms, used to manage enquiries and client relationships; licensed electrician partners, where necessary to coordinate installation work you have engaged us for; and government bodies, only where required for grant administration, compliance, or as required by law.

We do not sell your personal information to third parties. Some of our service providers may store or process data on servers located outside Australia; where this occurs, we take reasonable steps to ensure your information continues to be protected consistently with the Australian Privacy Principles.

Our website uses cookies and similar technologies to remember your preferences, understand site usage, and support analytics. You can control or disable cookies through your browser settings, though some site features may not work as intended if you do.

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, loss, and unauthorised access, including secure hosting, restricted access to customer data, and the use of reputable, PCI-compliant payment processors for all transactions.

You can ask us for access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable timeframe.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it directly. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page.

Charge N Go Australia Pty Ltd
ABN 35 656 295 171
62 Kitchener Street, St Ives NSW 2075
Phone: 1800 940 799
Email: info@chargengo.au