Refund and Returns Policy

Last updated: July 2026

This policy applies to hardware purchased directly through the Charge N Go online shop. It works alongside — and does not limit — your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

All chargers sold through our shop come with a 3-year manufacturer warranty covering faults and defects arising from normal use. If your charger develops a fault within the warranty period, contact us and we will arrange assessment, repair, or replacement in line with the manufacturer's terms.

We want you to be happy with your purchase. If you change your mind, you can return an unused, unopened charger in its original packaging within 30 days of delivery for a refund or exchange. Change-of-mind returns are at the customer's cost for return shipping, and the original free shipping fee (if applicable) may be deducted from your refund.

Change-of-mind returns do not apply to chargers that have been installed, used, or where installation has already commenced through our network.

If your charger arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery. We will arrange a replacement, repair, or full refund, including any return shipping costs, at no expense to you.

Email info@chargengo.au or call 1800 940 799 with your order number and a description of the issue. We will confirm the next steps, including whether the item needs to be returned and where to send it.

Approved refunds are processed back to your original payment method (or via your Afterpay/Zip account, where used) within 5–10 business days of us receiving and inspecting the returned item, or approving the claim.

Chargers installed as part of a managed network project (rather than purchased directly through the online shop) are covered under the terms of your individual installation and service agreement with Charge N Go, not this policy.

Charge N Go Australia Pty Ltd
ABN 35 656 295 171
62 Kitchener Street, St Ives NSW 2075
Phone: 1800 940 799
Email: info@chargengo.au